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We insure each package that we ship so our customers can rest assured that they will be able to recoup their investments in case something is lost or damaged during the shipping process.
Each package is prepared to take really a lot, but in case it gets lost or something is broken in transit, we guarantee a full refund or replacement.
In the event that a package is lost (which never happened) or arrives to the recipient damaged (which is extremely rare), please inform us immediately by e-mailing us the details to email@example.com and we will guide you through the insurance claims process. Below are the procedures for each circumstance.
In the uncommon event when our customers receive a package that is damaged badly, they need to open the box and inspect the content in the presence of Post officer. If something is damaged inside, they need to file a report with the Post officer. They must be able to provide details of the specific damage by sending us pictures of the damaged piece. Customers will be required to provide photo evidence of the damage along with their claims forms and in some instances, they may even be required to present the damaged package itself as further evidence to the USPS, police or fraud investigators.
After the claim has been accepted, there will be a mandatory review period. If we determine that the package has actually been damaged, customers will be eligible for a full refund of the purchase price of the product. In case we have an identic product in stock, we can agree with the customer on a replacement in lieu of a refund. Please note that damaged packages must be reported within 2 days of receipt to be eligible for coverage.
We shipped tons and tons of pottery and none of our packages got lost in transit.
Now, in the event that the package has been lost or stolen, customers will also be required to fill out a claim. However, instead of providing photo evidence, customers must provide assistance in dealing with complaints if needed. These will enable us to verify if an item was lost and whether we will be able to recover it.
Once customers provide us with all the necessary information, both Slavica Polish Pottery and the Postal Services will begin the search process. If we are able to recover any missing items, they will immediately be sent to their proper recipients, but, in the event that an item cannot be recovered, customers will be entitled to compensation according to the insurance policy of the specific carrier and receive a full refund of order’s purchase price. As with damaged items, we can agree with the customers on a replacement instead of a reimbursement when we have identic products in stock.
Please be advised that our policies only apply to the order while it is in transit. Any damages or theft that occurs subsequent to the package’s signature or delivery confirmation are not covered by our insurance policies and will not be eligible for recovery or refunds. We also reserve the right to refuse coverage on items whose damage or theft was the result of circumvented delivery procedures. Such practices include asking carriers or delivery services to leave parcels unattended without an authorized signature or requesting them to leave your package with a third party.