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We offer free Standard shipping to most countries on orders over USD 99. (Except some very distant countries just as Japan or New Zealand).
The easiest way to get your shipping cost is to click at "Calculate Shipping Cost" at Shopping Cart page. We use weight based shipping to calculate delivery costs. So for different products there may be different shipping cost. We use the most affordable shipping option (Postal Services) and bear part of the shipping costs. This way we make shipping fees for you as low as possible.
Your order is shipped within 24 hours of business days from placing the order from our warehouse in Czech Republic. Delivery time depends on distance of your country and on chosen shipping method. Immediately after dispatch of your order you receive an email with a tracking code where you can follow your shipment on the way to you. Common delivery time for Standard shipping to USA and Canada is about 2 weeks, to Europe and Japan about 1 week, Australia and Brazil about 2 months. When you need delivery informations about your country, please select your destination in the form above or don't hesitate to contact us.
Do you want to receive the purchased pottery as soon as possible? We also offer Express shipping option which guarantees that the package will travel in the fastest possible way, usually by plane. There is an extra postage upon this delivery option. It is particularly useful to use express shipping when you live in a remote country just as Australia, New Zealand, Taiwan, Chile, etc. Please note that although the package goes in the quickest way it still may be a few days delayed especially in busy Christmas period or due to other circumstances.
Due to our rich experience with shipping pottery abroad you can be sure that your order will arrive safely. After receiving of your order we start to collect goods you ordered. Than we wrap each piece in really huge amount of bubble wrap and put it into a strong sided box. This box is whole wrapped again into another layers of bubble wrap and placed into another strong sided box. This box is than wrapped with a transparent foil which makes the box stronger and resistant against moisture and other outside conditions.
Within 1 business day from order placement is this well secured package dispatched in cooperation with our reliable shipping partner Czech Post. Immediately after dispatch you receive an email with a tracking code which allows you to follow progress of the shipment. All shipments are insured for loose or damage when possible. Thanks to high standard of our packaging services and insurance we can guarantee that your pottery arrives safely to you. Otherwise we gladly replace or refund concerned pieces.